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About Us

Welcome to Thirsty Tails, where quality meets convenience in the realm of online shopping.

We are Melbourne based couple, Indy and Himat. After months of hard work and dedication we launched "Thirsty Tails" in 2023, Thirsty Tails began as a small venture and thrive to provide fur babies and their owners with products that enhance their bond, enrich their life and incredible feeding experience.

Our mission is simple: to provide our valued customers with an unparalleled shopping experience. This means curating an exclusive collection of the finest products, offering competitive prices, and ensuring a seamless shopping journey from browsing to buying.

Why Shop With Us?

1. Quality Assured: Every item on Thirsty Tails undergoes a rigorous quality check, ensuring you only get the best.

2. Customer-Centric Approach: We value our customers above all. Our support team is always on standby to assist, address concerns, and provide solutions.

Fast Shipping: Our efficient logistics ensure that your orders are dispatched promptly and delivered right to your doorstep.

For inquiries, suggestions, or just to chat, drop us an email at info@thirstytails.com.au. Thank you for choosing Thirsty Tails Happy shopping!

“Thirsty Tails” (referred to as “Thirsty Tails”, “we”, “us”, “our”) is the owner and publisher of the content contained in this website (“Site”). Your use of this Site is subject to these terms and conditions (“Terms”), our Privacy Policy and any other laws or regulations which apply to this Site. If you do not accept these Terms, you must refrain from using the Site. Products and Services Thirsty Tails operates the Site as an online store for the sale and purchase of retail goods. The Site may contain information from a number of suppliers of retail products. The Site provides you with the opportunity to purchase goods or services provided by suppliers to Thirsty Tails for sale on the Site. We are not an agent for the suppliers, nor are we an agent for any third party suppliers of any goods or services that are advertised on the Site. Information contained on the Site about goods and services offered by a supplier is provided by that supplier. We do not monitor, verify or endorse information submitted by suppliers for posting on this Site and you should be aware that such information may be inaccurate, incomplete, out of date and may change at any time. Pricing and Payment The price of goods ordered is the current price at the time of delivery, unless a specific price has been quoted. All prices are in Australian dollars. Payment for goods online may be made by an approved business account. Canine Cooler currently accepts the following payment method options: 1. online payment via PayPal; Credit Card You may pay for goods by your Paypal account or Mastercard or Visa. Choosing to pay by credit card is an efficient way of shopping on the Site, as orders will be processed once confirmation of payment is received. In relation to ensuring your safety when making online credit card payments, always look for ‘https://’ in the address bar as well as the padlock or key symbol in the bottom right hand corner of your browser window. Please note if you are using IE 7 Windows browser, the padlock can be found in the top right hand corner at the end of the address. Risk & Title Canine Cooler will retain title to the goods you order until you have made payment in full for those goods but all risk in the goods will pass to you upon the delivery of the goods to, or the collection of the goods by, a postal or courier service. You should consider whether to obtain any suitable insurance in respect of the goods. Orders and Deliveries You may place an order for goods via the shopping cart tool on the Site. All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason. We reserve the right to correct any errors or misprints and we have no responsibility if any of the goods or services advertised on the Site are unavailable. Back orders will be recorded and delivered when available, unless otherwise advised. Thirsty Tails will attempt to deliver or dispatch all orders within two (2) weeks from the date the order is made, however Thirsty Tails accepts no responsibility for delays. If stock is ordered from overseas, there may be delay of up to six (6) weeks. We will notify you of any unexpected delays as soon as reasonably possible. Refunds and Exchanges Please refer to our Refunds & Shipping page for more information on returns, exchanges or refunds. Competitions From time to time competitions and promotions (“Competitions”) may be posted on this Site. We shall publish the relevant terms and conditions of the Competitions. Please ensure you read the terms and conditions of a Competition before you enter into a Competition. 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You assume the risk of any damage to your property as a result of using this Site, and, to the maximum extent permitted by law, we disclaim all liability for any errors, omissions and faults. You must take your own precautions to ensure that the process which you use for accessing this Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we accept no responsibility for any interference or damage to your own computer system which arises in connection with your use of this Site or any linked website. Cookies We may use cookies to gather data in relation to this Site and you consent to us doing so (although you may be able to disable cookies on your web browser). Use of Your Information and Material We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this Site may be improved or materials which we may add to this Site. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you. Privacy Policy If we collect your personal information we do so in accordance with our Privacy Policy available on this Site. The Privacy Policy explains how we manage your personal information in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth). Disclaimer Illustrations on this Site are for purchasing guidelines only. Manufacturing changes can result in variations to illustrations. All measurements and capacities are approximate and can vary due to manufacturing changes. 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To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains. The use of the information on this Site is at your own risk. To the maximum extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this Site or provided through this Site through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services. 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If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect. If you access this Site in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representations that the content of this Site complies with the laws of any country outside Australia. General We may, from time to time, add or remove information, products or services from this Site without notice. We reserve the right to amend these Terms at any time without notice, and we may terminate your access to this Site at any time without notice. Your continued use of this Site following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this Site is terminated, all disclaimers and limitations of liability set out in these Terms will survive. Reference to “Site” means the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).